Frequently Asked Questions
1.How do I place my order?+
You can place your order in three simple steps: 1- Select your favourite artwork 2. Add to cart 3. Proceed to payment. Please enter your shipping and billing address along with your contact details. Our payment gateway gives you the option of paying by debit / credit card on Instamojo.
For buyers outside India: please contact the Art for Concern team on 022-22818128 / 22874863 or email email@example.com and we will guide you through the payment process.
2.What is the authenticity proof that I get my with my purchase?/ Are the works on Art for Concern website authentic?+
Secure Giving guarantees that all works are authentic and genuine.All artworks sold on our website are authentic work as per the details stated of the artwork.The invoice provided with the Artwork confirms the authenticity.
In the event, the buyer has a genuine grievance pertaining to the authenticity of the Artwork, he/she has a period of 15 days to revert with suitable evidence proving that the artwork is not original to the satisfaction of Secure Giving. The decision of Secure Giving is final.
3. What is My favourite?+
make a list of your favourite artworks simply click on the
icon. This will list out all the artworks selected by you and will assist you in selecting your favourite piece of art before making your purchase.
4.Where are the objects shipped out from? +
All artworks will be shipped out of our office in Kolkata for the Online Show.
5.What are the shipping charges?+
All courier charges will be based on actuals and a TO-PAY basis, to be borne by the buyer. Payment of shipping and courier charges will be the time of delivery.
6.Will the objects featured on Art for Concern be insured for shipment?+
All sold artworks will be insured when in transit. This cost is included in the shipping and courier charges
It is completely the buyer’s decision whether to get the artwork further insured or not. The cost of insurance would be an additional expense borne by the buyer. Insurance costs depend upon the price of the artwork. Insurance percentage will be approximately 1% of the value of the artwork
7.What happens to unsold items in a collection on Art for Concern?+
If an artwork remains unsold after a certain online show has closed and you are interested in purchasing it, you can contact us for the same within one month after completion of the show. If it is still available for sale, we will let you know.
8.What if I need more help?+
Please feel free to reach out to us at 022-22818128 / 22874863 for any further assistance or email us at firstname.lastname@example.org
9.Can I modify or change my order?+
Once an order is placed but payment not made it can be modified.
10.How do I contact Art for Concern Customer Service Team?+
: Please feel free to reach out to us at 022-22818128 / 22874863 for any further assistance or email us at email@example.com